I placed a order online. A few hours latter I received a email saying that they had received my order and it was now being processed.I decided to cancel I wrote a e-email to their cancellation email address, cancelling the order straight away.I received a automated e-email back saying that they had received my order(.I had not had a email saying that my order had been dispatched or that it was ready to pick up in store).So saying that by their own terms and conditions of sale,I'm quite within my rights to have a full refund including my postage.They have taken my money out of my credit card.They should be refunding in full.Their terms state that they will not accept my order until such time that they have emailed to say that the product has been dispatched.They will not get away this time .I will be asking my credit card to claim back in full my money.Don't let this company get away with things, check their terms and conditions for faulty goods that are not right we have rights.This company want to get customers back into the shops.Never again for me,I hope nobody shops there after so many customers have been treated the way they have.Shoppers stick together. Trying to contact this company is a joke you've got to laugh at the web chat you've no chance.