Really disappointed with the new policies for online shopping. I have bought off HoF many times over the years and up until now have been impressed by the online experience. I recently bought 3 dresses and wanted to return them. Not only could I not do this in-store for a refund, but, they came from two different places with two different addresses for return. Because we now have to pay for return postage this means 2 lots of postage. Poor form House of Fraser! After many years I will no longer be buying from you online.
6 years ago
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