Oh my goodness what have they done to this store?! Ordered online, had to pay for click and collect. Unable to return goods to store hence special delivery cost to return. No customer service contact email address or telephone number on the website...just a web chat that didn't work or an address to write to. Eventually received confirmation of returned goods 10 days after Royal Mail confirmed receipt. Refund was issued two days later. I real feel for the staff ....this used to be a superb retailer with excellent customer service. Unfortunately they have lost our custom.