Purchased a Tommy coat for our daughters birthday in a size 16, they sent a size 12, spoke to Sussan on the chat site after waiting for 90 minutes, she advised me to send it back take a photo of the 15.20 euros it cost to send it and purchase another coat and it would no happen again a size 16 would be sent. l purchase another coat by now lm down around 300 pounds, l order a size 16 and another size 12 arrives. Talk to Moinka on the chat site, really unhelpful couldn't careless, send it back at your own cost and we will give you a refund, but take a photo of the postage and send it to us, does that make sense to anyone, why cant the HOF see how much it was to post the item and add it to the refund of the item. So still no birthday present, people complain about losing there jobs due to poor sales, the house of Fraser need to do some serious internal shuffling as the business is only as good as there staff..