Why would I purchase items online and pay £4.99 for the privilege of click and collect.
I expect to do so st Sport Direct for cheap and cheerful bargains, but not for premium brands. No free returns? Really it’s 2019.
John Lewis is free plus a much more reassuring customer experience and convenient collect from their Waitrose stores so no parking charges.
Your strategy is way off the mark in a digital age, it’s almost comical.
You are treating customers with contempt and arrogance. I will never shop with HOF again.
6 years ago
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