I ordered online and paid with a gift voucher. A few days later I received an email to say that part of my order had been cancelled, 3 items that were on sale! The email stated that I would receive vouchers that can only be used online! I only received a voucher back for £39 when it should have been £69. I have tried to contact HoF so many times with no success via web chat. I eventually opened up a resolver case where HOF should reply to you within 2-3 days, that was 3 weeks ago! Today I eventually got through to web chat, I asked the assistant (Monika), she could see their error and issued vouchers for correct amount. I asked her to send me a copy of the chat as voucher codes were on it, she said she would but didn't. Back to square one trying to contact web chat again, took me an hour, got Monika again who promised to send vouchers to my email, again she hasn't. I have emailed them now! I didn't want to shop online again due to delivery charges and if you have to return anything they issue vouchers instead of debiting your payment card. The store isn't much better though, I see a big change in it lately, I have encountered rude staff who don't want to help you. There is also a shortage of staff.