I used to enjoy shopping in House of Fraser but the service is now third rate. I ordered a pair of bridal shoes online for £79 but they certainly weren't worth that much! The quality of the material was poor and the holes for the buckle looked like they'd been punched with a pin as part of a DIY job. They weren't packaged nicely at all and looked like someone with rather dirty feet had been trying them on. Of course, HoF don't make it easy to return goods. Customers have to print off the returns label (not easy if you don't have a printer) and then pay for postage. If you choose to return the goods in store then you are given store credit. If you chose to 'click and collect' you are still expected to pay £4.99 (the same amount as delivery to your door). The interior of the store nearest me (in a busy and affluent market town) looks positively apocalyptic as there were less than a dozen customers (or so it appeared) shopping in there on a Saturday during the January sales. One of the floors had hardly any stock on it! Advice to HoF: Drastically improve your shoddy service to win back customers or risk going into administration again!