Visited the Guildford Store today and totally agree with the other reviews here regarding the store and service. Bought two items from MaxMara for a not insignificant sum and although the assistant who served me was very good the other staff member kept interrupting her with questions regarding their customer and another was chatting away on the telephone clearly regarding work but still very intrusive. The clothes were then put into a tatty House of Fraser plastic bag. I expect when paying that kind of money to be provided with a Max Mara bag. I know some people may think that irrelevant but when you are spending that amount of money you want it to be a good experience from trying on the clothes to the cash desk. We then went to the Shoe Department where the attitude and level of service were poor (apart from the Dune concession assistant who appeared to be the only one working and concerned about customer service) - we walked out in the end. Most of the sales floors did not look too bad but the top floor with all its sports wear entirely inconsistent with what we have come to expect from House of Fraser. Clearly Mike Astleys attitude to business is filtering down to the shop floor. We have always enjoyed shopping at this store for the last fifteen years and it is sad to see it declining like this. The Harrods of the High Street? Not in a million years - and like other reviews here will not be surprised if its not gone within the next couple of years.