House of fraser has simply STOPPED being HOF! I went in store to get a refund and was told only vouchers available and would have to return by post! I was going in store because I didn't want to spend any more money. They sent me the refund email and listed the things which they were refunding but at the very top of it they had the Delivery Charge next to which they had put these Question marks which I took to mean they were saying "do you really want the postage back or can we keep it as we are in trouble" ugh. I sent them an email requesting my original postage back as it was well within 28 days, they said, and I quote: "Thanks for your email. I do apologise for any confusion regarding your refund. The delivery cost would not be included as the service was carried out successfully. I apologise for any inconvenience. " I was not satisfied with that so got back to them and quoted the CCR saying we are entitled to a refund of postage! They came back with: "As my colleague has advised, for an order that is returned simply due to being unwanted the delivery cost is non-refundable, as the delivery service paid for has been provided and successfully fulfilled. We would only look to refund original delivery costs for instances such as an incorrect, faulty or cancelled order where we were notified of the intent to cancel within 14 days of the order. My sincere apologies for any disappointment this may cause, however, we are satisfied that our policy complies with consumer regulations." Total RUBBISH somebody needs to bring them to book and quick! I will NEVER shop at HOF again....shame I used to really like the store