I ordered a dress online, it turned up- colour was different and the size was too big. I decided to return it, as I live in Australia it cost me an extra $35 australian dollars to return, and that didnt include tracking the whole way there. It is nearly 2 months after I sent the dress back, and still no work from House of Fraser about a refund. And there is no way to contact them to find out, as their website is pretty limited in this area. You get the choice of writing them a letter (who has time to do that?!) or emailing which apparently they may respond to in a couple of days, or webchat?! well I couldnt find the link to webchat. How limited!! I will never ever buy from this company again!!