I used to do shopping at House of Fraser on Birmingham at least once a month, however once I order some clothes online and paid with PayPal. Clothes didn’t really fit me so I went to the store to return it. Sales assistant said that she can’t give me money back as I payed with PayPal and offered a gift card. I said that I am going away for a while when she said that card is valid for 24 month. I was ok with that as I was doing shopping quite regular at this store anyway and I was planning to come back in 4-5 month. When I came back I went to the store later and I couldn’t use my gift card as they told me it’s old and I was supposed to change it for a voucher. I didn’t receive any emails saying that gift cards has to be sent to exchange them. So how I was supposed to know???!! Would never shop here again!!