Having placed a large order from HOF, non of the clothes arrived with labels on or in packages, they had just been thrown in a black plastic bag (this included a leather jacket worth £500!). When I went to return products that didn't fit I found that you cannot return to the store for a refund (they offer gift card) you have to send via post at your expense. From a customer perspective, this order process makes HOF feel like a bargin basement shop with too much emphasis on your initial purchase and not enough customer satisfaction as a priority. I would encourage you to consider buying elsewhere