Disgusting HOF experience. I ordered three dresses online and tried returning it to the Oxford St store today as none of them fit. They refused to take it back saying that items must be mailed to them for refunds and said I can have a gift voucher instead. Apparently they put this policy in place "two to three weeks ago". This contradicts the return policy they have on their website which says that online purchase can be returned to any HOF store for a full refund. I took the £210 gift voucher because I did not want to deal with the hassle of mailing these items back to them. I can only hope that the gift voucher will not expire before I get to use them. NEVER SHOPPING IN HOF AGAIN after I have used up my voucher as they totally do not deserve my business when there are so many competing departmental stores out there.