How disgusting is it to treat your customers this way, I have sent you 2 contact forms, tryed calling all of the numbers on your website that seems to be disbanded nobody has got back to me obviously you couldn’t give one for your customers, I will be putting this review online with many other unhappy customer having to deal with the same thing, where’s my order????? I have recieved somebody else’s item and Invoice but not my order, I hear that you have a new policy well what a shambles HOF have become your truly a laughing stock I have bought many items over the years but I will never buy from you again, I now have to drive miles to a store take time from work plus diesel it’s costing me money and should not be, it’s your error and ignorance to only get a credit note which I don’t want I want at least a full refund but have been told by the store that your policy has changed (ridiculous), You should be contactable straight away and send Hermes back to collect this and deliver my item immediately. You could never stand side by side with John Lewis that’s the difference in success they’re Customer Service and policy are superb, learn from them.