I will never order ever again. Customer service is none existent. The web site was incorrect for my order which was a suitcase needed for weekend and even though it was house of Fraser fault I was expected to pay postage and return it myself. What was once amazing isnow a joke. I will not get a refund for 14 days, inconvenience of posting it back and I still don’t have my suitcase. Sent emails but bog standard reply is acknowledgement with 72 hours!!! That was no good to me as I needed to know where my case was. There is absolutely no one to talk to and even the store itself in the ordering department didn’t have a number!! Been trying to sort it out all day. It was resolved in store in the end but customer service is absolute rubbish!!