Brought two t shirts online for collection, opened them in store and one which online, said it was white was labelled off white (ivory) I tried to return there and then and told I would have to either accept a gift token or return it at my expense . What a rubbish company, I for one will never shop there again. Be warned especially when buying on line, you can’t get refund at the store, you have to pay for return after they already charge one of the highest delivery cost for pickup at store of anyone. Sooner they go bust better for us all, not the house of Fraser of old, very sharp practices