I have never experienced a more horrendous service. I returned a dress I had bought online, which cost me £60.00. I returned it and sent them an email and attached proof of delivery to their warehouse. They said "we don't accept responsibility of anything that happened after the takeover of House of Fraser" Appalled! I, will NEVER out of principle buy a single item from House of Fraser EVER again. Shocked, absolutely shocked. (oh...and by the way, their so called customer service number doesn't work- handy aye?! bunch of absolute head-bangers) I contacted a HOF store and they claimed they don't have a number or have anything to do with customer services. The quicker they go bust, the better I say.