WARNING Just returned an online order (Ralph Lauren mens polo shirt) to the Cabot circus branch Bristol, absolutely shocking they wouldn't refund the price I paid online back to my credit card unless I sent it back via post of which i have to pay for as they will not do returns in store, (even when the product is of faulty goods ) i spoke to a female manager after the male shop assistant told me he can only give me a credit note, the manager he got over would not budge and said that's all I'm entitled too, then they told me even if the goods are faulty I lose my delivery fee of £4.99, so i ended up even more out of pocket by having to take a credit note instead of what i paid even though the polo shirt arrived yesterday and I returned it at 10am this morning the next day, if your a fool like i was and shop there, you have no chance of getting your money back, ive told them i will not be back and another shop assitant told me they get loads of complaints about this, so i had to buy another item to get ride of this pathetic credit note, i will be putting the £3 remaining in the bin, house of fraser look after your high paying customers get your house in order please... BE WARNED..DO NOT SHOP AT HOUSE OF FRASER OR ONLINE .... EditDelete Share