Terrible service. I can’t imagine and understand why I have to be the victim of this kind of service. This is the lesson of my entire life, and I will never buy anything from house of fraser in the future. I made my online order on 8th of April. Even I was so patient of waiting the order to be delivered, but nearly after one month, I received the announcement of some items in the order were out of stock and were canceled. I was a little sad, and then received the half of my order on 6th of May (after the transaction on 8th of April). The thing is that the full amount of money of this order is charged immediately on 8th of april, and House of fraser refused to refund for their cancelled items. I feel so frustrated, and my bank asked me to ask them and they gave me full proof with bank statement showing the full amount of money were sent to their bank account. And now it is end of May, the only thing that they told me is they didnt know, just ask the bank even I gave them full evidence that where the money did go to. And they showed me nothing. This is not fair for me at all. If you can show me the fault I made here, is this just because I used to trust on HOF service?