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Deborah Jackson
DO NOT BUY FROM THIS COMPANY. Ordered 124.99 worth of goods. Paid next day delivery 6.99. No goods arrived. Sent lots of emails . Couldn't locate a phone number. No on line chat available . I asked to cancel order as birthday present and did not arrive. Then days later 1 item came. I returned as I bought elsewhere. Paid 4.00 returns. There was no information in 1 item parcel about other items though they'd taken full payment. I emailed again several times asking for refund . They sent 1 email stating it was lost in system and that they would sort it with I.T.!!!!!! I emailed said I didn't want it as previously advised. I informed I'd sent 1 item back as very late. I asked for refund and postal charges. I received nothing. Today they sent email saying they'd located it in the warehouse. I then sent an email in capitals repeating everything is previously sent. I have rang the bank. I have to wait 15 days and can then raise a dispute to have my money paid back although the company has 40 days to reply. So all in all a long process. I have spent hours trying to sort this. Disgusting disrespectful and look at other review sites it shouldn't be happening.
6 years ago
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House Of Fraser has a 3.0 average rating from 7,515 reviews