So disappointed with my beloved House of Fraser. Shopped with them lots years ago and ordered online from them recently, having to pay a quite hefty delivery charge, but I know this is probably due to their recent 'takeover' so I paid this reluctantly. However my BIG gripe with them now is that when I went to return some items to store (because that's what you do nowadays right?) I was told I could not return to store, only by post. Seriously? In this day and age? No wonder they are losing sales! Not only this but as my items were quite bulky the cost of postage was £11.00! So now House of Fraser has most certainly lost another online customer. I may well still visit the shop (if nothing else I want to stay loyal as I would hate for them to leave our high streets, that would be so sad) but I will NOT order from them online until they change their delivery and returns policy.