Tried to purchase something in homewares in the Victoria store, as per usual there were 0 staff to be found so waited for 10 minutes at the til and then went hunting for someone so i could make my purchase. I was then verbally abused by the male member of management staff I located who was meant to be serving me because i was trying to make my purchase partly using a credit note. I was accused of being an "idiot", trying to "rip off House of Fraser" and had vile misogynist comments made at me simply for trying to purchase something. The CS team told me I had to go back to the store and deal with it directly with them because it wasn't their policy to deal with things that happen in store, problem being if he was management he wasn't going to escalate a grievance against him and why should I have to go back to deal with some one who swore at me? On top of that i eventually completed my purchase online it was sent to me and was faulty, i had to pay £15 to return it because you can't return online orders in store you have to return at your expense and now I have to wait up to 30 days for a cheque with my £15 back!! It's honestly no surprise they're going under, no staff and when you do find them they're abusive, terrible customer service and faulty products!! APPALLING!