The reason house of fraser has gone down hill is because it's now sports direct just hiding behind the name house of fraser, I am not going to call out the staff, it's not their fault it's under staffed, maybe it wouldn't be understaffed if mike ashley didn't offer zero hour contracts, he is known for treating his staff like rubbish, it's the poor staff I feel sorry for, the reason you can't find anyone at a till point is because no one wants to work there due to the ownership it has now and the zero hour contracts it now offers, the old house of fraser is long gone