Customer service is so, so, so bad in the past year. Policies change and you don't know. Can't return anything without paying to return, even when it is a fault! £17 to return bedding that is a totally different colour than shown and described, and they won't refund me postage. Can't even return in store now. Used to be great, but they are awful now.
5 years ago
House Of Fraser has a
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