If I could give no stars I would. Delivery is now via Hermes , the service is poor with Hermes saying the items have been delivered when they have not. Contacting House of Fraser is difficult, the only option being online chat which is pretty useless. Hermes wont discuss it but refer you back to HOF. Goods eventually arrived in damaged packaging and now the cost of returns is all paid by the customer as well as the delivery cost. I used to buy a lot from HOF but will never use them again. Sadly they no longer resemble the company they were when it comes to service. Unreliable, Unhelpful and expensive. AVOID.