I had very bad experience with house of fraser. I ordered one shirt worth £43 online. It was a gift. Standard delivery charge was £4. So total was £47. I dont want to be bothered to go all the way to shop so i ordered it anyway. I didn't like the colour so i wanted to return it. HoF shop is one hour away from where i live. I went all the way just to find out, they dont accept returns in shop, if you buy something online. She told me to do signed for delivery. So i send the shirt back by post and it cost me £4 again for delivery. So basically i spend £8 on delivery and £3 on bus to go all the way to HoF shop. I spend £11 for nothing. And i got £43 only. I thought i will get back £ 47. Just avoid to use house of fraser online at all cost. This is ridiculous how they trying to spam people with extra costs and unusual delivery costs.