Shocking service from House of Fraser customer service team and their courier, Hermes. Avoid ordering for delivery if you would like to actually receive your item! It is very difficult to talk to someone regarding your issue, the customer service agents also quickly close web chats whilst you are still responding! They give you exceptionally long waiting times to look into the issue and respond. You are unable to actually speak to the courier even though my item was shown to be at their depot for over a week now. Updates on the tracking link stopped and i was told it would take another 48 hours to try and locate my parcel. This has been a very stressful process with hardly any urgency to get my order delivered to me. I had to go out yesterday and purchase myself (not from House of Fraser) - please cancel my order i will not be using your company again!