Similar to many of the reviews on here. Ordered some perfume as a birthday present, paid for next day delivery (7 Quid!!) only for it to not come the following day. I got in touch the day after it should have been delivered only to find out there had been an error with my order, although I had never been made aware of this. As it was a birthday present I couldn't wait for them to send it and had to purchase elsewhere. HOF refused to cancel my order, insisting it couldn't be done and id have to wait 48 hours to find out where my item was (48 hours to get in touch with their warehouse - not acceptable). After being cut off from their web chat mid way through typing and sending emails to cancel the order, I eventually received an email 6 days later saying it had been passed to the courier for deliver (Sigh). I managed to get in touch with the courier company who after sending it to the wrong depot, said they would 'do everything in their power to not deliver and return to sender' 3 hours later I got an email saying it had been delivered to my 'shed'. I don't even have a shed, turns out it was in my bin which was full of rubbish at the time. I don't think they could've got this more wrong if they tried. AVOID AT ALL COSTS!!!