This is the email I sent to HOF, Rowena. To date no reply. My name is Soraya, I visited the House of Fraser Store yesterday. While at the store my partner and I went for Tea at the Tea Terrace. Sadly, my experience was quite disappointing, very upsetting and left me feeling angry. I'm a wheelchair user, having had a car accident. You get to adjust and manoeuvre a wheelchair, having a instinct of what is possible, or not. My partner and I went and sat at a table that was free, allowing me access to wheel my chair under the table, having recognised that the other places to sit would have been a 'tight squeeze' and impossible to sit comfortably. A member of staff, or maybe you came over to us. Instead, of asking us what we would like, asked me 'how many if ys were there?" I explained it was just the two of us, and I tried to articulate the reason why we both sat at the table. Again, the member of staff tried to direct us to the other tables, where it would have been difficult. By this point, and her looks of annoyance directed at us, my partner had enough of the ignorance and terrible customer care shown to us, asked her to move out the way, so we could leave. Only, at this point, did she seem concerned, and tried to argue her rational for wanting us too move. I'm so upset by our experience. We were not blocking anyone access, nor preventing others joining the table. Her lack of understanding, and disability awareness stunned me. No one should be made to feel they are not welcome, or a hindrance. My question to her would be "would you ask others to move" would she comment in the way she did to me to others? I doubt it... Perhaps some disability awareness training would benefit staff. I am offering my services to come and speak to staff. I do hope you take my communication seriously, as you potentially leave yourself open as a business to negative feedback, and complaints and much more. I look forward to hearing back from you. Kind Regarda, Soraya MIsiri Show quoted text