Very rude and lacking in customer service at the accessories counter in House of Fraser Milton Keynes Store. In particular the two Managers Maria and Barry. I returned a couple of Barbour gift sets that were purchased in haste having just returned from abroad. Upon returning them a week later with their receipts Maria made me as though I’d acquired goods dishonestly and had an ulterior motive for returning them. Complaining to Barry was a waste of time as all he did was try and justify her behaviour and instead look for the slightest excuse to get away. The caliber of some of the staff falls way below the standards expected of what was once an upmarket prestigious department store. Perhaps it’s just as well it’s closing down