‼️AVOID ORDERING FROM HOUSE OF FRASER‼️THEY HAVE ALSO BLOCKED ME FROM COMMENTING ON THEIR FACEBOOK POSTS‼️ I ordered a bag from them, which had issues turning up originally. 16 days after receiving a bag, baring in mind this bag originally cost almost £80! Then broke on me whilst shopping. I have contacted them via email, Facebook and Instagram on several occasions without a response. There only response is a credit note, when I questioned why I couldn’t receive a full refund they’ve refused to reply!! Considering if an item is deemed faulty, unfit for purpose or not as described, entitled to a full refund under the consumer act, you would think they would refund! Awful customer service.