Abysmal customer service from Manager and staff at Rushden Lakes, Northants store, i'd advise avoiding purchasing anything from HOF online or instore. I returned a faulty item, very intimidating staff, made to feel like I was the dishonest person, when I am a genuine customer who buys from HOF all year round. I will NEVER buy from HOF again, I was thinking of buying a sofa from Sofa.Com within HOF, not now, especially as it turns out Mike Ashley CEO of HOF also owns Sofa.Com, I won't be spending money in any of his shops in the future, i'll stick with decent shops like JL and M&S!!