I ordered a DKNY bag as a present . The cost was 192.00 plus 6.99 express delivery. When the item arrived the item did not match the picture on the web site. The chain links on the shoulder straps were around half the length of the illustration. This was only on the black one I had ordered .I sent an email on the 2nd Jan as there is no phone number for the call centre and no way can you get chat.This asks if they can help and then you get cut off while you are advising what the problem is .You have to pay for returns and reading previous reviews you do not always get your refund and you still cannot contact them. If you return the item to store you have to have a credit note I believe. So I have decided to keep the item anyway .I will never buy from this company again . Disgusting customer service!!!!