At the Manchester Deansgate store i wanted to have a bra measurment and buy bras. The sales person at the counter on the floor told me that her colleague responsible for measurments had just left but she would be back, would I wait. Waited and waited and waited. No one was worried that there was a customer waiting and they had no idea where their colleague was! Finally there were no sales personnel. Everyone was out sight. The one sales person I got hold of at the Champagne Bar (!) did not want to give me the name of the store manager. I went down. The manager of Shiseido (!) called in the store Manager, who was very nice and helpful. I waited another half an hour. The manager came up with the line that the salesperson was taking the measurments for another customer, blah blah blah. At which point I left the store. I went to M+S, was measured and bought 3 bras. I will never set foot in the Fraser store in Manchester again. I used to have a store card before I moved to the USA 15 years ago. My, have things changed! Now that I am back I thought I would use my store again. Nope.