What went wrong is your returns policy!! it's absolutely the worst!...I had 2 T shirts bought for me as a birthday gift unfortunately they were the wrong size and the receipt couldn't be found...All that was required was an exchange for another size but I was told without proof of purchase even that wouldn't be done and as the items were bought with cash there was no proof of purchase even though they agreed the items were bought from that store as the labels and bar codes proved it...I have bought many items from this store in the past but I will never use them again HOUSE OF FRASER U ARE THE WORST!!!