I wish I had read the reviews before purchasing my items online. Should have known something was wrong when I was charged for delivery to store. On collecting the goods I was given a £10 voucher to shop in store, I thought to myself ok this must be a sweeter for the postage paid, then thought what can you buy in HoF for £5, nothing, so you still need to add a certain amount of money to use the voucher. As I have always been a HoF shopper I always had clothing sent to store as it saves me having to go into the store to return. I purchased several Items of clothing in two different sizes as I always do, tried them on in store and went to the till to return the ones that didn't fit only to be told that I would have to return them all by special delivery and wait for at leat 14 -21 days for my refund. It's going to cost me a small fortune in returns. I now have just over £600 worth of clothing to return. Some came in bags within the delivery bags some didn't, some clearly looked as if they had been dragged all over the warehouse floor. I will be returning them all in a large black bin liner, just as I received them. Never will I buy anything from them again, not even in store. They are putting themselves out of business. as online shopping is the way forward.