I've had a really bad experience with House of Fraser. I bought some Waterford Crystal glasses, (different types, wine glasses, champagne flutes, tumblers), which came in boxes of four. I bought five sets of each, (20 glasses), and two orders arrived correctly, (i.e. 20 champagne flutes, 20 wine goblets). I only received five tumblers. They sent five tumbler glasses instead of five boxes of four, (20 tumblers). I really want to keep the five because they match the set, but they won't give me a refund for the items not received without me sending back the five I have. Crazy. They have no phone number to call. I'm amazed someone had a Telephone Communication listed. There is no phone number. The only good help I had was from a fantastic lady called Svetlana in the Westfield Store. I have to send the goods back by post, not drop in store, to get a refund and still not sure I will receive full refund. Customer Service not great. No copies of emails sent to them through Contact Form, which is the only way to contact their Customer Services. Not surprising they had to be bailed out. BEWARE. Don't think they will be around for long.