I ordered two dinner services from House of Fraser before Christmas. They arrived smashed. I was expected to take the 15kg! 4’x3’x3’ box to the Post Office and pay for its return. I’m disabled and live in a wheelchair. They didn’t care. I managed to get my carer to help with the box and it was returned 5 weeks ago. I still don’t have my money back. £300 is a lot of money to me , being without it makes rent difficult and I’m living on soup. They don’t care. The online chat never works, the web form is ignored and there’s no telephone number. This is a horrible, poor quality, shabby company. Shop elsewhere. Anywhere else.