I ordered a vase from HOF that was on sale and recieved a photo frame instead? After I finally made contact though HOF’s very difficult contact procedure I sent photographs but no one came back to me with an instruction on what to do. As no one came back to me I had to contact HOF again two days later. This time I was given a return postage but again I was told someone would come back to me to instruct on how to receive the correct item, the vase. Once again, no one came back to me. I decided not to wait any longer and sent the wrong Item back and enclosed details of the issue. Again nobody came back to me. After a week I tried to contact again for someone to acknowledge me and let me know what was happening......nothing! Now I have had notification that my money is to be refunded. Two weeks after the order, and the original Item that I tried to order is no longer available. Nobody told me that, I looked myself online as I was going to try again. I had the option to buy this vase on sale from another supplier but unfortunately for me the item is no longer on sale. House of Frasers lack of assistance on an issue that they created for me is the worse customer service that I have ever come across. Apart from the anxiety that HOF created for me by ignoring me, I have lost the opportunity to purchase the Item that I was after. It was supposed to be a wedding present.