Hi all, Would like to leave a review about House of Fraser so everyone know how they treat their customers. Short cut story I have ordered a wallet from HOF and definitely changed my address to a new before ordering. Also I have selected click & collect @ local store option (at this point all stores still operated). Once I have received order confirmation e-mail I have noticed that Invoice Address diverted to my previous address. Due to Covid-19 situation within country I have raised my concern and have filled in cancellation request and also have send e-mail to customer services straight away after order has been placed. House of Fraser team purposely ignored my email (sent on 20/03/2020 @ 10:51) and cancellation request (that was submitted even earlier) for couple of days, and then they have send me e-mail only on 24/03/2020 @ 16:31 stating that my order has been shipped to a local store, however no notifications has been send and order was still @ “processing” status. Only on 24/03/2020 @ 22:59 (that’s 6 hr later) I have received notification that my order has been shipped to my INVOICE address, and not to nearest store as was advised by customer services (so they have definitely lied). I have send couple of emails arguing about issues, however they haven’t even commented on any of my questions and constantly kept ignoring them. As I customer I have all rights to cancel order, however HOF purposely ignored my cancellation requests and all they said they are extremely busy, however after they have shipped my item they were responding within a day to all my emails and when I said I’m going to take this issue and complaint everywhere, I have response within 6 minutes!!! (So it just proves that they purposely ignored my cancellation request). Also I have said to them that I have changed address, however it’s their site diverted to an old address, however they have ignored my question completely and then they kept saying its shipped to the address that I have submitted. Also not even a word about the fact that they haven’t cancelled my order and they have loads of time for this especially that I have filled in cancellation request and also send an e-mail straight away. Last email from them state that item has been delivered and they take no liabilities from this point and I have to sort collection myself. At this point you are not even allowed to drive due to self-isolation, so I had to take a risk otherwise I would lose £72.99. I had to drive twice to northampton to get my parcel and that's at least £10 on fuel and also possibility to get stopped by police and get fine (not talking about my own safety). And its not even end of story! Item has got some mars and it should contain£10 voucher for any order that you select click & collect and its not even there! I don’t care they have redirected it ho home address without my permission, they still should include this as I wouldn’t even order this without this voucher offer! However they refusing to provide one saying that because it was delivered to home. Always thought that HOF has a good level of customer service as they position themselves as “posh” but not by the looks of it. Never had such a terrible experience! Please avoid this place by all means these liars!