In lockdown due to corona ! I received a Square jewellery box ordered in sale . It arrived in a soft plastic envelope with no protection and no wrapping at all ! It was smashed , dirty and falling apart ! Impossible to contact anyone to inform them . and price was £67 . What a waste of money ! Strongly recommend NO One buy anything from them on line ! Not possible to return as huge delay and huge cost to register and return ! clearly a deliberate dump of used goods returned as faulty by previous purchaser as it the beige velvet was dirty in side. ! The house of Fraser don’t care , and make it so difficult to return , that they hope you will give up ! I gave up !, I WILL NEVER ORDER FROM YOU AGAIN ! And I will advise everyone I know not to ! I want to make this as public as possible ! Do Not order from house of Fraser. It’s probably going to go under now anyway !