I purchased an exercise bike from House of Fraser. , which ultimately was sent from ‘Sports Direct’ which is apparently now the same company. On receipt the the item it was clear the box had been been opened and re sealed. I started assembling the bike and found one part was loose in the box and broken in 3 pieces, rendering complete assembly impossible. Partial assembly revealed the tension control was not working. I set about returning the item and found it was impossible to contact H.O.F. by telephone. Online chat was useless simply instructing me to return the item using returns label. I discovered this was not possible as the bar code on label would not scan. I therefore had to pay £11.53 to return the item. After complaining to ‘H.O.F. ‘Resolver’ repeatedly 2 weeks later I received a refund for the original purchase price. However I am still owed the price of return postage £11.53. To sum up my experience of H.O.F. & Sports Direct has been disappointing and lots of hassle leaving me out of pocket. Not even worth 1 Star rating. DO NOT Touch with a barge pole !