I used to value House of Fraser as a brand, however my recent experience has left me unimpressed. I ordered some crockery online - the parcel arrived and my order was in pieces. I went through the lengthy automated response customer services to be told it was no longer in stock and a refund would be made to me. I then placed a second order online, only to have the same thing happen. My order has arrived smashed to pieces. Why there was no bubble wrap or protective packaging I do not know. I will not be ordering online with HoF again
5 years ago
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