I placed an order on 24th March for a table tennis table. Not cheap at £400. It was for my son's birthday....in May. I only ordered from House of Fraser because it said it was in stock. Bar the email stating my order had been received nothing more.... After two weeks I tried to contact them but no phone line just a contact form with auto replies using, quite frankly, Covid-19 as an excuse. After about the third contact form being sent I finally got an email saying my order had been processed. That was on the 17th of April. But what does processed mean? No estimate whatsoever of delivery date. Further forms sent. Finally some info on 23rd April stating I'd get tracking numbers. I never did. I did get a text from SD.com. Who? Then i realised Sports Direct. No wonder I'd had such bad customer service. The table finally arrived on 25th April.... but another surprise was in store.... despite being a metal table tennis table it was broken. Opening the box I found that the table was not just dented but part of the frame had been completely ripped off. It's so big I can't even take it to the tip. So more (non!)contact forms only automated replies and my son's birthday came and went. For clarity: Covid-19 can only be used as an excuse for so much. This is just disgraceful customer service. Continually using Covid-19 as an excuse is disrespectful to those who have suffered from the virus. Time for a claim via my credit card under Section 75 or a trip to the small claims court. If enough of us demand our money back from Mastercard/Visa then hopefully House of Fraser will no longer be able to take payments via them. I used to respect House of Fraser and viewed them as a reputable company with good customer service. No more. It's a shame they were ever taken over. At least if they'd gone to the wall prior to the take over they'd have gone out with their reputation intact. With customer service like this they WILL go out of business. The only difference is that their customers will be glad.