I placed an order on 24th March for a table tennis table. Not cheap at £400. It was for my son's birthday....in May. I only ordered from House of Fraser because the website said it was in stock. Bar the email stating my order had been received nothing more.... After two weeks I tried to contact you but no phone line just a contact form with auto replies using, quite frankly, Covid-19 as an excuse. After about the third contact form being sent I finally got an email saying my order had been processed. That was on the 17th of April. But what does processed mean? No estimate whatsoever of delivery date. Further forms sent. Finally some info on 23rd April stating I'd get tracking numbers. I never did. I did get a text from SD.com. Who? Then i realised Sports Direct. No wonder I'd had such bad customer service. The table finally arrived on 25th April.... but another surprise was in store.... despite being a metal table tennis table it was broken. Opening the box I found that the table was not just dented but part of the frame had been completely ripped off. I've sent you pictures two weeks ago but apparently you're busy. It's so big I can't even take it to the tip. So more (non!)contact forms only automated replies and my son's birthday came and went. Mmmm really easy to get a present at short notice with all the shops closed. My son truly thanks you. For clarity: Covid-19 can only be used as an excuse for so much. This is just disgraceful customer service. Continually using Covid-19 as an excuse is disrespectful to those who have suffered from the virus. I used to respect House of Fraser and viewed it as a reputable company with good customer service. No more. With customer service like this you WILL go out of business. SD.com sd.com Thurs 11:54 I placed an order on 24th March for a table tennis table. Not cheap at £400. It was for my son's birthday....in May. I only ordered from House of Fraser because the website said it was in stock. Bar the email stating my order had been received nothing more.... After two weeks I tried to contact you but no phone line just a contact form with auto replies using, quite frankly, Covid-19 as an excuse. After about the third contact form being sent I finally got an email saying my order had been processed. That was on the 17th of April. But what does processed mean? No estimate whatsoever of delivery date. Further forms sent. Finally some info on 23rd April stating I'd get tracking numbers. I never did. I did get a text from SD.com. Who? Then i realised Sports Direct. No wonder I'd had such bad customer service. The table finally arrived on 25th April.... but another surprise was in store.... despite being a metal table tennis table it was broken. Opening the box I found that the table was not just dented but part of the frame had been completely ripped off. I've sent you pictures two weeks ago but apparently you're busy. It's so big I can't even take it to the tip. So more (non!)contact forms only automated replies and my son's birthday came and went. Mmmm really easy to get a present at short notice with all the shops closed. My son truly thanks you. For clarity: Covid-19 can only be used as an excuse for so much. This is just disgraceful customer service. Continually using Covid-19 as an excuse is disrespectful to those who have suffered from the virus. I used to respect House of Fraser and viewed it as a reputable company with good customer service. No more. With customer service like this you WILL go out of business.