Made an order from House of Fraser towards the beginning of the lock down after ascertaining that returns would be accepted for 14 days after stores reopened for a full refund. When I received my order, which actually came quite promptly, I decided to send some items back. Stores reopened last week and I tried to return my items. I was shocked to be told that online items can only be returned for a credit note! Highly displeased with this hidden clause which catches buyers unaware. Will not be buying again once I have used my credit note.
5 years ago
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