Having been an customer for decades I was particularly surprised to find out that returns are now at the cost of the customer, for me this was £33. When I queried it I was told it was a policy change and I should have checked the t's and c's before ordering. Given that we are in the middle of a pandemic, the only way to shop is online and we have no option than to return via the postal service - very poor form by House of Fraser and I have closed my account as a result and will not buy from them, either online or in person, again.
5 years ago
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