I ordered a relaxing sun lounger chair but a family issue happened so I tried to cancel my order but the only way is by email so I did this and they did nothing and they had plenty of time to cancel my order,not impressed with your customer service and because they did nothing they process my order instead,and I have been trying to get hold of them I finally spoke to someone today and they admitted that because of COVID 19 the email system is not working very well so I said I was not impressed I got told to call the delivery company but they can not help me as I have no tracking number