I hate to give House of Fraser even one star. I have been a customer with their loyalty scheme for 13 years and today closed my account. I spent £300 on items and sent one back which amounted to £100. I used an voucher for £20 and thought that they would take that off the other items. Nope they refund me all but £20 which they send as another voucher. I called the cards customer service who advise that even though I spent £200 and sent back one this is correct. I explained I now have to spend a minimum of £50 to buy something on-line and do not feel I have received any 'loyalty' as now have to pay more or lose a voucher. All I wanted was for it to come off the other items I purchased. Basically HOF will try and take your money and don't want to offer you good aftercare service. You have to go through to two different departments (Different numbers) as one company manages the accounts the other is HOF. Both didn't care when I said I would leave after 13 years and I won't be spending anymore of my money on them. I now have to pay £20 to leave as the customer service Representative advised me well the £20 would have come off but you chose to send one of the three items back (SHOULD I KEEP AN ITEM THAT DOESNT FIT!). Do not shop with them and be warned it doesn't matter how long you have been a loyal customer they just don't care!