I was disappointed to discover that I had to pay quite a bit to return the items I didn’t want to keep. I ordered shoes and wasn’t sure of the correct size so ordered two different sizes and because they are big boxes I had to pay £14 just to return them. During this time when we are all trying to minimise social contact I think this is really quite bad. Returns should be free to try and make it easy so people aren’t encouraged to travel into the shop in person. I won’t be shopping online with them again as there are plenty of choices out there now that do free returns.